Help Centre

How can we help?Let's find an answer.

Start with a quick link below, or jump into a specific topic.

Twenty-eight questions, grouped by topic.

The five-step deep-dive — verification to delivery.

Email, message form, partnership and press lanes.

Who we are, who we work with, what we believe.

Common topics

The questions donors ask most.

How to choose a child, pick an amount, and complete checkout.

Where to find Billing in your dashboard and how Stripe handles the swap.

Pausing or cancelling a monthly contribution — no friction, no penalty.

What the Verified and Privacy-protected badges mean in practice.

Receipt issuance, Zakat eligibility, and what you should run by your scholar.

When refunds are possible and how to request one.

Sign-in, password reset, magic-link flow, and account deletion.

Where to find your sponsorship history, billing, and quarterly reports.

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